Service Level Agreements
Protocol provides many different Service Level Agreements. Our goal is to provide customized Service Agreements that are the best fit for each customer’s unique business needs and to create tangible, measurable IT services and objectives. Our strategy manages the services provided by IT and balances them with the expectations established with our customers.

For example, a business unit may ask for encrypted security to support financial transactions across the network. From an IT perspective, the objectives necessary to support the terms of the agreement will require additional technology to ensure security requirements are achieved. Additionally, the objectives will require the technology in place to monitor and ensure compliance within the objectives.

Service level objectives help align IT to support those business initiatives and meet the SLA that has been defined by IT and our customers. These services and objectives must be managed during the design, build, and manage phases of the various initiatives.

Preventative Maintenance
Much as the name implies, preventive maintenance, often abbreviated PM, refers to performing proactive maintenance in order to prevent system problems. This is contrasted to diagnostic or corrective maintenance, which is performed to correct an already existing problem. Anyone who has ever owned or cared for a car knows all about preventive maintenance. After all, you don't change your oil and air filter in response to a problem situation (normally), you do it so that your engine will last and you won't have car troubles in the future.

Here are some reasons why you should develop a preventive maintenance plan for your PC:

Saves Money:
I'm sure we've all heard the old adage "an ounce of prevention is worth a pound of cure". It's trite, but it is also true. Avoiding problems with your PC will save you money in the long run, compared with laying out cash for new components or repair jobs.

Saves Time:
Saves time? How can taking two hours a month or whatever to perform maintenance save time? Simple: it saves you the much bigger hassles of dealing with system failures and data loss. Most preventive maintenance procedures are quite simple compared to troubleshooting and repair procedures--now those can really eat up your time at a fantastic rate.

Helps Safeguard Your Data:
For most people, the data on the hard disk is more important than the hardware that houses it. Therefore, taking steps to protect this data makes sense, and that is what PM is all about.

Improves Performance:
Some parts of your system will actually degrade in performance over time. Our preventive maintenance will help improve the speed of your system in these respects.

Warranty Services
During the Warranty period our courteous and professional staff provide the necessary services to ensure our customer’s products get repaired in a timely manner. Our experience and long standing relations with our suppliers allow us to provide unsurpassed warranty services. Protocol prides itself in the industry relations we have established to ensure the warrantable products we support will be looked after satisfactorily during the warranty period.

Repair Services
For customers requiring repairs, upgrades, virus removal or problem solving, our Technical Staff members are equipped with the necessary experience and training to provide our customers with prompt and professional service. Our attention to detail and focus on business needs, produces the customer confidence level to know that we will always make recommendations based on what the best options are.